Enhanced Feedback

Homeport To Survey Residents With New Grant Initiative 

Homeport resident needs can run the gamut, from paying a utility bill to seeking a bed for a child, to wanting to go back to school. 

In 2015, 507 Homeport residents received 2,666 service benefits, help that can come after Homeport employees hear their concerns and needs and connect them with one of its community partners. 

But Homeport wants to know how well it is doing, and where improvements can be made. It recently became one of 19 non-profits in the country to receive a first time ever grant from a collaborative committed to improving the impact of philanthropy.

Over a two-year period, Homeport will receive $60,000 to gather information and report findings to the newly formed Fund for Shared Insight.

“It shows we care about the residents and are committed to providing meaningful services,” said Alex Romstedt, Homeport’s Assistant Director of Learning & Engagement. 

“If we hear people don’t want something we should stop providing it. A lot of organizations might not want to go down this path,” Romstedt said. “You don’t know what you will find when you turn that rock over. But it is a best practice for the residents we serve.” 

Using four iPads purchased with the grant, Homeport employees and interns will visit or call residents the organization has served and ask questions that can be saved and downloaded for further analysis.

The Fund for Shared Insight initiative, known as “Listen for Good,” involves telling residents how they plan to use the information, that it will be kept confidential and that there will be no negative consequence for honest feedback.

Residents will be surveyed on:

·      The likelihood of recommending a Homeport community to friends or family;

·      What the organization is good at;

·      What it could do better;

·      How much of a positive difference Homeport has made in their life;

·      How much it has met needs;

·      How often they are treated with respect;

·      How often they interact with a Homeport staff person. 

Other basic survey questions relate to age, gender, race or ethnicity. 

To be considered for the Listen for Good grant, Homeport had to be nominated by an organization committed to $20,000 of support for the initiative. Homeport asked and received a nomination from the Ohio Capital Corporation for Housing.

OCCH is one of 13 funders to fund the customer feedback survey. Non-profits and foundations benefitting are coast to coast from the arts, to food banks to legal services to housing.

Romstedt said the potential impact of such a survey is wide open. 

“We could change programming in real time,” Romstedt said. “They might say we want to start a youth sports club. We can take that feedback and see if we can achieve those goals. The whole purpose of the survey is to close the feedback loop.” 

Feedback is likely to be sought from 100 youth in Homeport’s Emerald Glen, Marsh Run, Pheasant Run, Georges Creek and Trabue Crossing communities. Up to 50 seniors will be sought out in Elim Manor, Eastway Village/Court and Fieldstone.

(Pictured above, left to right, coordinating the Homeport resident survey, are Mark Childs, Christian Briggs, Jessica Williams and Morgen Wade)